Returns must be processed within 7 days of shipment receipt. Return shipping must be paid by buyer. Full refund will be given (no exchanges) due to in-stock fluctuation (minus original shipping costs paid). All items labeled as “closeout” are not eligible for a refund and therefore the sale is final.
For any problems or concerns with the merchandise notice must be given to info@stillwatervisualsllc.com within 2 days of shipment receipt.
Any product shipped back to Stillwater Visuals, LLC as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Stillwater Visuals, LLC at the company’s expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Any product shipped back to Stillwater Visuals, LLC as a policy dispute or order refusal will be subject to a Partial Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.
Return Address:
Stillwater Visuals, LLC
6950 College St. Suite C
Beaumont, TX 77707